Customer Service

Spinneys Hot Line Call Center provides all customers with the best support and service at all times.


Through our 4 digits line 1521

we ensure the right management of all incoming calls in an efficient and effective way, supported by a team of well trained, multilingual agents and supervisors.


Our hot line call center operates daily from 8:00am till 11:00pm

where the agents cater to all our clients needs and assist them accurately in their inquiries.


As part of our customer relationship management (CRM) program, our Hot Line Call Center supports the following:
  • Stores information and opening hours
  • Ongoing promotions
  • Products inquiries
  • Loyalty Program inquiries
  • S Customers complaints
  • Community initiatives
  • Research surveys
  • Telemarketing

FAQs

  • How can we reach the customer service center?
    Through our 4 digits line 1521, we ensure the right management of all incoming calls in an efficient and effective way, supported by a team of well trained, multilingual agents and supervisors. Our Hot Line Call Center operates daily from 8:00am till 10:00pm, where the agents cater to all our clients needs and assist them accurately in their inquiries.
  • Interested in a leasing Opportunity?
    Excellent opportunities are available for a limited number of qualified restaurants and retail operators. To inquire about leasing opportunities within our stores, email us on tenants@spinneys-lebanon.com Please include your contact information, as well as details of the required space.
  • When was Spinneys Established?
    Spinneys opened its doors to the Lebanese public in 1948 in the old Beirut Souks followed by stores in Raouche, Verdun and Jnah in the 1970's.
  • How do we become a Gold Member?
    The gold card is eligible for the clients who spend $2000 in a period of 4 consecutive months. The Gold card welcomes our clients to a new world of premium opportunities and benefits exclusively tailored for them, where they can redeem their points on a range of rewards from high-end products and services to free flights and luxury hotel stays.
  • What are the Gold Program benefits?
    - Points expire after 3 programs instead of 1 upon the end of the program. - Exclusive premium gifts catalogue. - Triple points on birthdays instead of double points. - Tailor made offers on premium items. - 2 extra points for every 1,500 LL spent on any Tesco, Auchan or Spinneys private label. - 1 extra point for every 1,500LL spent on any imported item by Spinneys. - Double points announcement 1 day prior to the event. - Exclusive express check out. - Free delivery charges upon online shopping orders in addition to a priority on orders.