Spinneys

Spinneys - Grocery Shopping

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Delivery Fee ! AED 15.00

AED 15 delivery charge will be charged for orders below AED 350
CHECKOUT AED
0.00

Choose Delivery Time

Your delivery slot will be held for 15 minutes

Choose slot

Frequently Asked Questions

We are happy to hear from our customers no matter what the query. Our customer service team are available from 9am - 7pm everyday.

Is there a minimum order spend?

Yes, the minimum order spend when you order your groceries from spinneys.com is 100 AED.

Is there a charge for delivery?

It depends. All deliveries over 350 AED are free of charge when you order from spinneys.com and those below AED 350 are charged at a flat rate fee of AED15 per delivery.

How do I choose a delivery time?

  1. Sign into your Spinneys.com account.
  2. Add your chosen product (s) to your Shopping Cart and proceed to checkout.
  3. Make sure you have entered your preferred delivery address.
  4. An available delivery date and time will be pre-selected. Please amend to a date and time which suits you.
  5. Then press save and continue on to the next stage.

Can I change my delivery slot?

Yes, you can, up until the day before delivery. Choose the amend order option and then click on the calendar icon in the right-hand grey bar. You’ll then see the option to 'Edit slot'.

When is payment taken?

Your payment will be processed on the day of delivery, by the driver if you are paying cash or card on delivery.

All online payments will be processed on the day of delivery, after your shopping has been delivered.

If you have selected the pay by card online option, the value of your order will be preauthorized on your card. You will receive a SMS notification (if enabled) from your bank notifying you of the preauthorization. At this point no funds have been deducted from your account. On the day of delivery, you will receive your final invoice which will be adjusted according to the price and availability of products on the day. The final amount deducted will be as per the final invoice. No notification will be sent by your bank, but the final deduction amount will appear on your statement between 7 and 14 days based on your bank’s procedures.

Why might the guide price be different to my final bill?

The guide price uses an estimated weight for weighted items like grapes and cheese. But what you pay will use the exact weight, so the price may vary slightly. The final price charged will be the price of the item on the day the order was placed.

What if a product is out of stock?

We will contact you on the day of delivery to advise you on any of your ordered products that are not available, we will also provide substitution product options which will be similar to the original item ordered.

If we were not able to get in touch with you up to 30 minutes prior to your delivery slot, we will send the substitutions and you can either accept or decline the substitutions unless you have requested contactless delivery in which case no substitutions will be sent. Your final invoice will reflect these changes.

Where is my delivery?

Most packages are delivered on time.

On rare occasions, orders show up after the estimated delivery time. Here are the possible reasons for the delay: Traffic especially at peak times of day

  • Incorrect address
  • Missing apartment, building, floor, or unit number
  • Severe weather conditions

Our drivers will attempt to contact you in the event that the delivery is delayed.

Please note that this call will be from a UAE landline or mobile telephone number.

If your delivery hasn't arrived within your booked slot and you haven't heard from us, here are the recommended Actions:

  1. Re-check estimated delivery date and address and ensure you have updated your location pin under your profile.
  2. Contact our Customer Care team on +971 (0) 4 575 4882 who will be happy to assist.

What do I do if an item is missing from my order?

If you realise that an item is missing after the delivery, please contact us immediately or within 2 days following the delivery.

The number to call can be found on your order confirmation email.

For any additional assistance, contact our Customer Care team on +971 (0) 4 575 4882.

We will resolve the issue for you as quickly as we can.

How do I get a refund on my online order?

Return any unwanted or damaged products with our driver, who will return it to the branch and process the refund for you. This will be reflected in your final invoice and you will not be charged for the items.

If our driver has already left, the item(s) must be returned within five days, with proof of purchase and in its original packaging. For any further enquiries, please contact our Customer Care team on +971 (0) 4 575 4882.

How do I report a product complaint?

We do our best to ensure our products are of the highest quality standards, and deliver a fresher experience.

If you would like to report a product complaint, you can contact us by phone.

If you would prefer email, please click Contact Us, and write “Reporting of Product Complaint” in the email header.

Alternatively, contact our Customer Care team on +971 (0) 4 575 4882.

We will happily replace or refund you for any product you are not satisfied with.

I'm having issues shopping on spinneys.com, what should I do?

If you are having an issue shopping on spinneys.com please close down your browser and restart. Most problems are solved by doing this. If you are having a checkout issue, make sure your order is over our minimum spend and if amending an order, that there isn’t a message reading 'No Longer Available' for any products.

These products will need to be removed from your trolley before confirming your order. If you are still having an issue shopping on spinneys.com please contact us on +971 (0) 4 575 4882.

How do I update my contact details for spinneys.com?

If you have a spinneys.com account, you will need to visit the my Spinneys account page to change your contact details. Unfortunately, we're unable to do this on your behalf. If you don't have a spinneys.com account, call us on +971 (0) 4 575 4882

Which areas do you deliver groceries to?

We currently offer our grocery delivery service to addresses in Dubai and Abu Dhabi (with the exception of Al Ain, which is coming soon).

Our website and social media will be updated once we begin to offer grocery delivery to addresses in Sharjah, Ajman and Ras Al Khaimah,